Monthly Goals: Calls per Hour $($Calls$/$Hr$)>=11,500,$ Customer Service Score $($CS Score$)>=87,$ Job Satisfaction $($Job Sat.$)>=92,$ Escalations $($Esc$.)<=10,$ Resolutions $($Res$.)>=91$ How does the average job satisfaction score compare to the goal? It is $7\mathrm{.}6\%$ lower than the goal

It is $5\mathrm{.}6\%$ lower than the goal

It is $4\mathrm{.}3\%$ lower than the goal

It is $5\mathrm{.}2\%$ higher than the goal$$

It is $5\mathrm{.}6\%$ higher than the goal