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Monthly Goals: Calls per Hour ( Calls / Hr ) > = 1 1 , 5 0 0 , Customer Service Score ( CS Score

Monthly Goals: Calls per Hour (Calls/Hr)>=11,500, Customer Service Score (CS Score)>=87, Job Satisfaction (Job Sat.)>=92, Escalations (Esc.)<=10, Resolutions (Res.)>=91 How does the average job satisfaction score compare to the goal? It is 7.6% lower than the goal
It is 5.6% lower than the goal
It is 4.3% lower than the goal
It is 5.2% higher than the goal
It is 5.6% higher than the goal

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