Monthly Metrics

Month

Calls$/$Hr

CS Score

Job Sat.

Esc.

Res.

$1$

$12,135$

$88$

$84$

$7$

$86$

$2$

$11,557$

$89$

$82$

$9$

$85$

$3$

$13,550$

$86$

$88$

$11$

$90$

$4$

$14,056$

$94$

$81$

$10$

$83$

$5$

$10,552$

$85$

$90$

$13$

$92$

$6$

$11,599$

$92$

$92$

$8$

$93$

Monthly Goals: Calls per Hour $($Calls$/$Hr$)>=13,500,$ Customer Service Score $($CS Score$)>=85,$ Job Satisfaction $($Job Sat.$)>=89,$ Escalations $($Esc$.)<=9,$ Resolutions $($Res$.)>=90$

Calls per Hour

Customer Service Score

Escalations

Job Satisfaction

Resolutions

Which area would you want the team to train others on$?$Required question.