More and more companies and schools are utilizing laptops instead of desktop computers. A certified technician will need to know how to support laptops. Laptops are specifically different than desktops because of their size and portability. Because a laptop is designed for portability, the only components that can be upgraded in a laptop are the memory and the hard drive. All remaining items are not removable.  

What do you believe is the most important issue that a technician faces when working with a laptop as compared to a desktop? 

Do you believe there should be separate certification for working with laptops vs. desktops? Why or why not? 

In your opinion, are laptops more reliable than desktops? Why or why not?