More Info The managers of Nile have identified their financial objectives as: grow operating income and increase shareholder value. To accomplish the company's financial goals, the managers have determined the company needs to increase customer satisfaction and market share. To increase customer satisfaction and market share, Nile needs to reduce delivery time, increase product offerings, and improve customer service. To meet these objectives, Nile will need to attract and retain quality employees and continually improve the quality of employee training. The information technology systems to support the online orders are on par with Nile's competitors. Print Done FINANCIAL PERSPECTIVE Grow operating income Increase shareholder value CUSTOMER PERSPECTIVE Increase customer satisfaction Increase market share INTERNAL- BUSINESS- PROCESS PERSPECTIVE Improve customer service Reduce delivery time Increase product offerings LEARNING- AND GROWTH- PERSPECTIVE Improve quality of employee training Attract and retain quality employees Requirement 1. The strategy map provided presents the strategic objectives you would expect to see under each balanced Scorecard perspective. Identify what you believe are any (a) strong ties, (b) focal points, (c) trigger points, and (d) distinctive objectives. (If a box is not used in the table, leave the box empty; do not select a label. Selections can be used more than once.) (a) Begin by identifying any strong ties. Strong ties Linked to (b) Identify any focal points Focal points: Reduce delivery time Strong ties V V V V Attract and retain quality employees Grow operating income Improve customer service Improve quality of employee training ( Reduce delivery time ==> Linked to Increase customer satisfaction Increase product offerings Increase shareholder value Improve customer service Reduce delivery time => Focal points: Attract and retain quality employees Grow operating income Improve customer service Improve quality of employee training Increase customer satisfaction Increase market share Increase product offerings Increase shareholder value Reduce delivery time (b) Identify any trigger points Trigger points: (d) Identify any distinctive objectives Distinctive objectives: Trigger points: Attract and retaining quality employees Grow operating income Improve customer service Improved quality of employee training Increase customer satisfaction Increase market share Increase product offerings Increase shareholder value Reduce delivery times (d) Identify any distinctive objectives Distinctive objectives: Attract and retaining quality employees Grow operating income Improve customer service Improved quality of employee training Increase customer satisfaction Increase market share Increase product offerings Increase shareholder value Reduce delivery times