Morgan Bryant is the custodial parent and single mother of her 5-year-old son Custer, who has been a patient of the Valley Pediatric Clinic since his birth. Custers fathers insurance covered his medical expenses. During a separation and the resulting divorce, the medical bills continued to go to Custers father. Morgan comes to the reception desk to discuss the collection letter she received. Her parenting plan requires her former husband to provide medical coverage for their son. However, it appears he canceled his policy coverage on his son 4 months ago and Morgan did not know this until she received the letter. Morgan is in tears.