Most women in the township of Adington prefer to visit Sharon's Hair Salon because of the attractive interiors, well-designed equipment and neatly dressed employees. Which of the following dimensions is influencing customer perceptions of quality in the above scenario? Empathy Assurance Responsiveness Tangibles The term "voice of the customer" refers to: a. the performance levels or expectations that define the quality of customer contact with an organization. the customer requirements as expressed in the customer's own terms. the involvement of customers in the development of new products. customers' investment or commitment to a brand or a product. Statistical methods help managers make sense of data and gain insight about the: ability of using statistics and quality tools in daily work. nature of variation in all processes. nature of variation in the processes they manage. technology used for data analysis and visualization