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MountainMole Foods has decided to use the perfect order measurement approach to track its logistics performance. According to MountainMole, a perfect order is one that
MountainMole Foods has decided to use the perfect order measurement approach to track its logistics performance. According to MountainMole, a perfect order is one that (1) is delivered on time, (2) arrives in one complete shipment, (3) arrives undamaged, and (4) is correctly billed. MountainMole has the following performance figures for the past four years. Click the icon to view the performance table. a. Assuming that there is at most one error per order, calculate performance for each of the four years (enter your responses rounded to two decimal places). The overall trend in performance is Year 2015 2016 2017 2018 Percentage of perfect orders % % % % More Info What factors explain the results? A. The number of errors increases each year at a lower rate than the number of orders is increasing. B. The number of errors remains the same level each year, but the number of orders increases. C. The number of errors increases each year at a higher rate than the number of orders is increasing. D. The number of errors decreases each year at a lower rate than the number of orders is increasing. b. If someone was looking to improve Mountain Mole's logistics performance, one should concentrate on the Year Total shipments 2015 2016 2017 2018 85,000 160,000 185,000 250,000 On-time shipments 75,000 150,000 175,000 240,000 Complete shipments 82,000 150,000 158,500 222,000 Undamaged shipments 84,000 158,000 184,000 248,000 Correctly billed shipments 45,000 110,500 149,000 204,500 Print Done
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