Moving beyond the type-based engagement mechanism of SMS, chatbots can also interact with customers through voice-based conversations. Chatbots can then be used to connect with Internet users of the first generation, giving them the value of the Internet without hindering language.

1. Is this the way of the future?
2. Discuss the future of communication and communication bots.
3. Find an example of a communication bot on the Internet and share it in your discussion.