Mr. ABC applied for registration of his vehicle to the RTO, Rajabari through electronic

seva and paid the required amount of fees as well. After the completion of payment process, he

received the online acknowledgement of the said process along with the vehicle registration

number. It was said that after around 45 days, the registration certificate will be delivered to him

by post. Mr. ABC waited for 3 months and even then, he did not receive the said registration

certificate and on approaching the concerned officials, the Transport Commissioner stated that

the certificate was not posted because the application process failed to comply with the statutory

requirement.

Based upon the above facts, please explain if the Commissioner was correct in

rejecting to hand over the registration certificate to Mr. ABC even after the online

acknowledgement bearing the vehicle registration number. Give reasons to your answer.