Mr Angelo the ceo of ABC company has instructed all the top management to ensure implementation of TQM across the department. This has been mandate a year ago . While all departments have slowly embedding the TQM philosophy. Mr Ralph in the assembly department if finding difficulty in making his subordinates follow the changes that are being implemented as a result of embracing the TQM . When employees of the department was asked, these were the responses:

( i don't understand why we need to change the existing procedures when we are doing well at it )

(I am focused on achieving my quota i am paid on piece of rate so i need to produce more)

(Rejection level is pegged at 20% , why do we need to make it stricter)

(Let them break their heads thinking about products quality, it's the task of QA and the managers)

From the situation above, explain why the assembly department has been facing the problem and what action plan should be done to address the issue? Write details of the plan