Mr Enrico Estrada, a newly transferred principal to Rio Grande high school, Decided to construct a grotto within the school compound with the approval of the PTA board and its corresponding funding support. When the project was about to be started, the faculty led by the President questioned his set of priorities. A fraction of the PTA objected, because according to them, the project discriminated other religious sects. Affected parents threatened not to allow their children to go to school. Mr Estrada had to do something about the situation.

a. What caused the unpleasant situation in Rio Grande high school?

b. What management problem does the case focus on?

c. In the case study, the principal wanted to introduce a change which did not become acceptable to the people affected. What should he have considered before introducing the change?

d. Since people are the major factor in any organizational change what may you do to get them support a change?

e. What management styles do you adopt to resolve the conflicts in your school?