Mr Mohammad Ali had approached your social service agency for short-term financial assistance. He had come to know about your agency from a colleague who also received handouts from your agency. His colleague, Mr Arasu had suggested that Mr Al. requested for assistance with his outstanding arrears with the Singapore Power and sonic food rations. 

Mr Ali appeared rather nervous when he entered your agency. Ile secned unsure about what to say or who to see. You have been assigned as the social worker to take on the case. During the interview with Mr Ah, you found out the following details about him and his family The family comprises Mr Ali, 36, his wife Mdmn Nur Aminah, 30 and their 4 boys aged 11,10,9, and 7. Mdm Aminah, an O-level holder is a stay home mother.

Mr Ali is an ITE graduate. He works as a postman, earning a net monthly salary of S1200 Mdin Aminal's widowed mother, Mdm Sharifah aged 50, stays with Mr Ali's family in a 2-room purchased flat in Toa Payoh. She has diabetes and is on regular medication. She had of late not been following up on her medical appointments at the Singapore General Hospital. Mom Sharifah did not want to be a burden to her daughter's family as they are already struggling to manage with a very tight budget. Though Mdm Sharitabı has 3 other sons, none of them visitor financially provide for her. According to her, she has no hard feelings towards her 3 sons as they have their own set of issues and have very young children to fond for. In fact, it is Mdm Sharifah, who would occasionally visit her grandchildren. Her savings from her last job as a sweeper had all been depleted. She is no longer able to work due to prolonged knee pain.

After further probing, you learnt that Mr Ali's four children do not attend school regularly. Mr Ali brushed off the matter saying, "sometimes difficult you know, no money then they don't go school. Also, they find school boring." Mr Ali shared that the school had been sharing their concern over the children, especially the oldest hoy, Muhammed Shaiful, as he is in Primary 6 and failing all liis foundation subjects. They had also requested for Mr Ali to bring the third boy, Alif for a developmental assessment at KK Women's and Children's Hospital to rule out dyslexia, According to Mr Ali, he is too hard pressed for time and his wife is also overwhelmed with all the chores at home. Mr Ali mentioned on several occasions Dia!" I was also like my son when young, very slow and naughty. Now I am perfectly fine * Thus, he has not brought Alif for his medical appointment as yet. 

Md Aminah is often stressed over her husband's traditional view 3. She had recently broached the topic of going out to work to support the family since her youngest son is already in primary school. She had suggested sending all 4 chiklren to the school-based student care at their school located just across their HDB flat. They could leave home for school at 7am in the morning and be back home from the student care around 7pm. The children's school was willing to subsidize the fees and each child would only need to pay $10 monthly. This would allow Mdm Aminah to be gainfully employed. Mdm Sharifah too felt this is a good plan. She could help to cook and clean the house when her daughter is out at work. 

Mr Ali, however was very angry and upset over this. He shared these women alt want to shame me. Am I not man enough to manage this family? It is my responsibility not theirs. How many times do I have to tell them? Why can't they just follow what I tell them to do. Just be a good wife to me, your husband. If God has put this plan for us, we just have to accept it and move on." After about 45 minutes, you summarized the key discussion points and informed Mr Ali that you would need all the relevant documents and a meeting with other family members and the children's school teachers before suggesting the best plan of action for the family. Mr Ali suddenly stood up and accused you of wasting his time. “Wah, I already tell you everything. Still you want to see my bills. Why you don't trust me is it? I don't want my wife to worry. My mother in-law also not well. If like this, I better not come here. I only come here because my friend tell me to come.” He stormed out of the office angrily. 

a) Identify and analyze three (3) key needs/risks of Mr Ali's family using any three (3) of the five (5) domains, namely biological, psychological, behavioral, emotional and environmental. 

b) “The second most significant factor, therapeutic relationship, accounts for 30 percent of client's improvement (Boyle, 2014). Appraise five (5) skills of engagement which will help you connect with this case.