Mr Ong is the Supervisor of a Reflexology Wellness Business and his sales are dropping tremendously and one of his job scope and responsibility is to make sure to improve the sales revenue as well the service.

Task 3: 1. Describe the consumer trend, behaviour and spending power which will impact in buying or using the products as well the service in his business perception. 2. Analyse out on what ways and how to overcome a competitor strategy and analyse out ways to compete and create competitiveness within a business market 3. Define a definition on how to produce a future sale forecast as well the sales target. 4. Explain and define the important of capturing the target clients or clientele and their typical behaviour. 5. List out in points and define how to create maximising "Up selling" skills within the business.