Mr. Rami was appointed as a new leader of company YZ. He wanted to create a service culture that focuses on customer satisfaction by putting customers first. He had a clear, comprehensive, and detailed vision that was supported by the members. He believed that an important element in the life of an organization is its organizational climate. Mr. Rami wanted to create an organizational climate where he could delegate power to the logical focus of interest and concern for a problem. He wanted people at all levels of the organization to have a high degree of freedom to initiate, coordinate, and execute plans, which was reasonable because employees at YZ are great at problem solving. It was disappointing to the employees that although Mr. Rami stated on several occasions that he wanted the company to be an environment in which everyone feels empowered, he failed to listen closely to what employees were saying. At the beginning of his leadership, Mr. Rami tried to avoid being completely autocratic, and he was giving sometimes opportunities for participation in the decision-making process, but as time passed and Mr. Rami got power, the autocratic style of leadership prevailed.

1. What are the important dimensions of organizational climate Mr. Rami should consider?

2. What organizational climate did Mr. Rami want to create when he was appointed as a new leader? Justify your answer from the case.

3. What organizational climate did Mr. Rami create instead of the one that he planned? Justify your answer from the case.