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mr smith has complained that he received an arrears letter. You discover that mr Leslie smiths direct deposit payments have been incorrectly Credited to Miss

mr smith has complained that he received an arrears letter. You discover that mr Leslie smiths direct deposit payments have been incorrectly Credited to Miss Leanne Smith ledger several times. Upon correction Miss Leanne Smith's account is now $1200 in arrears however she has vacated the property and her bond has been refunded how do you handle this situation?

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