multipal choice questions

1-Alcoa Corporation's headquarters facility has a minimal number of traditional offices with four walls and a door. The elevators on each floor are located at the ends of the long corridors in out-of-the-way alcoves. An open-air escalator runs in the center of the building. Workers sit in low-walled cubicles in groups of four. Office equipment is centrally located on each floor. This physical layout encourages what kind of culture?

aggressive

Team-based

detail-oriented

outcome-oriented

2-Which of the following statements regarding the process of mediation is INCORRECT?

A mediator determines the underlying interests.

A mediator clears up misunderstandings.

A mediator resolves the charge made in a negotiation.

A mediator incorporates areas of agreement into resolutions.