Multiple Choice

1. An organization's incident management procedure lacks any steps for determining an incident's root cause. What is the best statement that describes the result of this?

a. Root cause analysis is more closely related to configuration management.

b. Root cause analysis does not help an organization make improvements.

c. Root cause analysis is more closely related to change management.

d. Without knowing root cause, the organization will have a difficult time making structural improvements.

2. Which of the following protocols is the best choice for transmitting transaction files?

a. TCP

b. ICMP

c. TFTP

d. UDP

3. Which data recovery scheme involves the use of hot-swappable disk arrays in the equipment chassis?

a. Clusters

b. RAID

c. Replication

d. Tape backup