Murphy$$s Law suggests that what goes wrong, will go wrong. In this step, your goal is to think of at least three things that could go wrong at every step in the process that will result in the process not being completed and$/$or the customer being dissatisfied.

Example: One of the steps in the restaurant process was,

Customer calls to reserve a spot or to ask about the menu

Now list $3-5$ things that could go wrong at this step. For example:

$1.$ No one answers the phone

$2.$ The phone is busy every time the customer calls and the customer stops calling

$3.$ The restaurant is full

$4.$ The person who answers the phone can$$t answer the customer$$s questions about the menu