Musashi is an administrative assistant for a classic car company specializing in Ford Mustangs. The manager of the shop asks him to proofread a message she is going to send to all employees. Date: May $10$ ?To: All Employees From: Rina Durand, President, Classic Car Restoration Inc. Subject: Three Shelby Mustangs You all have to work overtime next week because we must have the three $1965$ ?Shelby Mustangs ready for one of our best clients. We have to make sure to use all original engine parts and to add a top $-$ of $-$ the $-$ line clear coat on each car. Additionally, the client included the original radios for each car, so we have to install those, too. I apologize for any inconvenience, but, unfortunately, I am unwilling to make exceptions to this request. What critique can Musashi make of the closing of the letter? A $.$ ?It positions the bad news effectively. B $.$ ?It closes with a forward look. C $.$ ?It offers a negative $-$ sounding apology. What error should he identify in the body of the letter? A $.$ ?It is too specific. B $.$ ?It uses negative language. C $.$ ?It fails to include reader benefits.