My Canadian citizenship test is booked in 2 weeks but I am going to be on vacation without internet access. Why didn't you tell me that my Citizenship test was going to be on that day when you filed the application? Now I am going to miss the test and won't be able to become a Canadian citizen. I demand a full refund of my fees paid and you should submit a new application for me because you have ruined this one."1. What is at the root of the client's problem with your office reagrding this issue