My organization asked to provide me with the self performance feedback for appraisal. The objective is to highlight my achievements in the organization as an IT production support and development leader. Below points need to be covered -

1. Training- Self Training and Team's training

2. Recognizing team's achievements

3. Add an internal resource to the team

4. Customer satisfaction with IT incident management and solutioning

5. No penalties for delivery issues

6. Handling IT release management and the team that handles the deployments

7. High priority incident management

8. Creating monthly/weekly reports and customer dashboards

9. Managing ageing incidents and long pending work.