Myers Auto BPO Ltd. is operated in Jamaica with its major partners and account providers in the USA, Germany and Japan. It offer employment solutions for over 300 workers who are responsible for interacting with their international counterparts on a daily basis. Their daily means of communicating is facilitated using the various means available such as emails, telephone calls, video conferencing and other online tools.

Instructions: Pretend that you are employed to Myers Auto BPO Ltd. and write a business

letter to the Local Director on the following:

1. Identify techniques in making communication unbiased

2. Share ways of capitalizing on workforce diversity.