Question
Mysportswear is considering a one year deal with Major League Baseball (MLB) to drive traffic to its site.In this one year deal, Mysportswear will make
Mysportswear is considering a one year deal with Major League Baseball (MLB) to drive traffic to its site.In this one year deal, Mysportswear will make an upfront payment of $10million to MLBin exchange for being named an official retail partner. Inaddition,Mysportswearwill makeasecond upfrontpaymentthataveragesoutto $15,000aday worthofbanner advertising on MLB's site.In return, Mysportswearwillbe featuredon40%ofthe40millionperdaypageviewsattheMLBsite.Basedonindustry estimates, Mysportswear believes that one in three hundred page views generated by MLB will result in a visit to its own website during the year of the deal. Mysportswear's own experience has been that about 1.5% of visitors to its site actually buy merchandise. While typical retention rates for Mysportswear'scustomersis 85%fromyeartoyear,managementwasconcernedthat customers generated through the MLB deal would only have a loyalty rate of 65% from year to year.Typical customers of Mysportswear buy $75 worth of merchandise per year. Purchases at Mysportswear generate gross margins of 37%.Assume cost of capital is 10%.
a)What is the net lifetime value (taking acquisition costs into account) of a single customer with this deal?
b)What is the overall value of this deal (i.e. scaled up bythe total number of customers)?
c)What if the MLB generated customers have the typical85% loyalty rate instead of 65% as expected above)?Recalculate your answers to a) and b) and briefly discuss.
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