$N-CH12($i$)$

$2$

AIILUIIII AIISPELLAUI

Final testing

Total appraisal cost

Internal failure costs:

Rework

Scrap

Total internal failure cost

External failure costs:

Warranty repairs

Customer returns

Total external failure cost

Total quality cost

Total production cost

$\backslash$table$[[95,105],[130,160],[65,145],[55,85],[120,230],[105,45],[335,95],[440,140],[$$$770,$$$725$