Nala, a manager, felt that her subordinates needed to change the way they functioned to enhance performance. She interacted with them and made them aware that their present way of doing things was not effective enough. She tried to ensure that the employees accepted that change was inevitable. On the basis of the given information, it can be concluded that Nala is in the phase of the planned change. Select one: O a. freezing b. unfreezing c. structuring O d. refreezing e. improvising