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name one technology/strategy that organizations (e.g., hospitals, fast-food chains, call centers) implement to either (i) reduce the waiting time for customers or (ii) better manage
name one technology/strategy that organizations (e.g., hospitals, fast-food chains, call centers) implement to either (i) reduce the waiting time for customers or (ii) better manage the customers' waiting line experience. If you are not familiar with any such technology/strategy, please feel free to make a guess. Please also name one potential disadvantage of the technology/strategy you mentioned
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