Question
Name the two major preceding management theories that contributed to the development of quality management theory. Briefly explain the major concepts of each of these
Name the two major preceding management theories that contributed to the development of quality management theory.
Briefly explain the major concepts of each of these preceding theories that were incorporated into quality management theory.
Step by Step Solution
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Step: 1
1 Crosbys Principle for Quality His answer to quality crisis was Doing it right the first time According to him Quality was full and perfect conformance to customers needs His philosophy is expressed ...
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Step: 3
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Strategic management concepts
Authors: Fred david
13th Edition
9780136120988, 136120997, 136120989, 978-0136120995
