Names & Student ID's: Case Study 19- Industry Organizations; The Customer 10 Instructions: Please read the case study below and where words or phrases are shown in bold/underline print, match the number with the corresponding term on the answer sheet . Also, where blanks are shown you can do the same or fill in the appropriate term. Insurance Terminology Case Study Indira is writing a paper on the various Insurance Industry Organizations and Associations, to present to new employees of the Insurance Co. with which she works. Indira begins with the division of which promotes careers in insurance. She adds that one organization's mission is to advance the education, experience, ethics and excellence of members. Next she points to Gov't automobile insurers participating with private insurers in the _ vehicle programs. She then mentions an organization that operates laboratories and a certification service for various devices and construction materials. She mentions an industry initiative to reduce the human and financial cost of natural disasters through Indira includes comment on an association which provides leadership for Canada's independent adjusters and another comprising of insurance company claims managers that promotes a high standard of ethics in the handling of claims. Tony Slick is a new broker in town who wants to sign a contract with a large insurer to sell their insurance products. He makes a presentation to the insurer about his ability to provide good client service. He states he has the ability to provide: & - a full range of insurance protection to clients. 9 : He spends time with clients to clarify what the policy does and does not cover 10 : He states that his accounting functions provide current information on the financial status of the business. as well as information on profits and trends. 11 : He points out that he is prompt with returning clients telephone calls and _answering correspondence 2 : He surveys clients whose claims have been settled, as most clients judge the quality of their insurance policy by the way their claims are handled. 3 : He states that he is a very active listener when misunderstandings occur with _clients, and reassures them that their issues are being addressed