Nancy Burgery has rescheduled her dental appointment with Dr. Jolly five times in the last month due to her busy schedule. Ginger, the office manager at the practice, is going to have to address this matter with Nancy as her missed appointments are impacting the number of patients Dr. Jolly is able to see in a day. What approach should Ginger not take with Nancy? a. Leave a lengthy detailed message on Nancy's machine about her missing the appointment. b. Have a face-to-face counseling session with Nancy. c. Send a text message to confirm Nancy's appointment the day prior. d. Mention to Nancy that she is concerned that she missed the appointment.