nario B -.e acquired a Flower Delivery business almost a year ago. When Rose started, she ha: nblished a vision for the existing business on expanding it by exceeding custome ectations. It was successful and her business doubled in a short time. Customers wer irning to "Blooms\" repeatedly and recommending friends and family. In the last three 1thsI she has noticed a decline in orders and regular customers not calling. She din lement a growth strategy for her staff at this time which involved them contacting even tomerll 24 hours after for their feed back. me of her staff were positive about this but one was very resistant. Rose informed then hey would just have to do it as it was a requirement of the job and as a team. Rose diI r a comment about this staff member being abrupt with a customer. She is n01 Idering if this could be impacting her decline in business Rose needs to take action tu Le a change and turn her business around. Rose wants to improve communication anl cate her staff about how this benefits them and the customers. a. Identify at least two possible experts Rose can consult to improve her staff Raining a. Communication Plan . Explanatlon Components :ommunication strategy 'arget Audience 'ersonnel Responsible (ey Message :ommunication method to be used lrequency