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Navigate to the threaded discussion and respond to the following questions about a personal experience as a consumer that was bad, where customer focus was

  1. Navigate to the threaded discussion and respond to the following questions about a personal experience as a consumer that was bad, where customer focus was lacking. Brieflydescribe your consumer experience before you answer the first question:
    1. Why do you think the current state of the work process failed?
    2. What other comparative consumer benchmark experiences influence your point of view?

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