NCP2 TASK 2: IT ORGANIZATIONAL & RESOURCE PLAN

Managing Technology Operation and Innovation - C927

You were recently hired as the new chief information officer (CIO) at the SaaS treasury management company, TreasureChest. Your main responsibility is to implement innovative changes and become the direct report for the entire IT department. (The CEO has been doing this prior to your hire). You have been assigned to review the department staffing to ensure you have the right people and resources in the right positions. The CEO is looking for innovative ways to solve the staffing problem and wants you to collaborate with HR to fill these positions. You have been given the case study and strategic goals for TreasureChest and need to ensure your IT organizational and resource plan is in alignment with the company's business demands.

Part I: IT Organizational and Resource Plan

1. Jot down an annotated hierarchical organizational chart illustrating at least 10 individuals in six various roles in the IT departmental structure and processes to meet the needs outlined in the attached "TreasureChest Case Study," including the type of resources (e.g., full-time employees (FTEs), outsourcing, contracting, inshore, offshore, etc.).

RUBRIC: The annotated hierarchical organizational chart illustrates 10 or more individuals in 6 various roles in the department, and the chart relates to the given case study. The chart also includes the types of resources required for each of the 6 roles.

1. Put together a job description for one of the roles from your hierarchical organizational chart. The job description should include the following information:

RUBRIC: The job description includes all of this listed requirement and the description is consistent with the given case study and business goals.

heading information (e.g., job title, pay grade, relationships)

summary of the role components and its overall benefit to the organization

objective summary of the job

job duties and responsibilities

qualifications

1. Propose a resource option and an implemented technology (available internally or externally) to replace two FTEs or role assignments. Provide examples of how the replacements are innovative and will move the company forward.

RUBRIC: The submission proposes a resource option and an implemented technology to replace 2 FTEs or role assignments and includes examples of how the replacements are innovative and will move the company forward. Both proposals are relevant to the case study.

Part II: Recommendation

1. Summarize how your IT organization and resource plan meets the business goals of TreasureChest and provide examples from the plan that support your claims.

RUBRIC: The submission accurately summarizes how the IT organization and resource plan meets the business goals of TreasureChest and provides examples from the plan to support the summary.

1. Identify IT governance practices that contribute to the viability of your IT organization and resource plan and provide examples from your plan that show the application of the governance practice.

RUBRIC: The submission identifies IT governance practices that contribute to the viability of the IT organization and resource plan and provides examples that show application of the governance practice.

1. Recommend innovative organizational resource technologies that will improve service at TreasureChest and provide research-based examples of successful application of these technologies.

RUBRIC: The submission recommends innovative organizational resource technologies that will improve service at TreasureChest and provides research-based examples of successful applications for all chosen technologies.