need help answering these 5 questions.
I8M, currently the world's largest IT company, has changed its entire company plan to focus on innovation-specifically its On Demand concept-by transforming its focus from computer hardware to computer services. The move to services poses serious challenges for IBM: The company has to be able to sell its premium services in the face of less expensive alternatives in an ever-expanding market. Different types of transformation processes take place in organizations that provide services, such'as airlines, colleges, and most nonprofit organizations. Transformation processes occur in all organizations, regardless of what they produce or their objectives, For most organizations, the ultimate objective is for the produced outputs to be worth more than the combined costs of the inputs. Read the case below and answer the questions which follow. Part I: IBM has long been one of IT's leaders and has acquired more than 22.000 patents in the past decade. However, by the 1990s the company had lost its draw for customers and its innovative edge. In 2003 IBM decided to redefine its business model. The company phased out its presence in creating/selling hardware and sold its Personal Computing Division to Lenovo, a computer company in China. If a company wants to stay on top of its market, it must be constantly moving forward and adapting its focus. IBM restructured its business skills, assets, and delivery capabilities to meet the needs of their clients who wanted to blend information technology with business operations. The company set up all architecture and technologies for the On Demand operating environment. Part ll: In 2005, IBM continued to make On Demand Business more tangible and even more focused on innovation. The company's goal has been execution. As part of IBM's On Demand focus, the company vowed to become more On Demand itself by creating a true global reach and utilizing the talent available worldwide and by giving authority and resources to those working in close contact with its clients. On Demand has allowed IBM to become focused and in sync across the board. Part II: Critics argue that there is nothing new to IT in On Demand, and others claim development has not gone far e for On Demand to be truly functional. Regardless, IT companies such as Microsoft, Hewlett-Packard, and Oracle (to nam few) are pursuing technology along the same lines. This tells developers and executives at IBM that they are certainly on the right track - setting the pace and in the lead IBM's shift to a service business, changed the inputs in their transformation process. Which input would be the most important resource in the new model? Multiple Choice Materials Energy Labor deas Because service to meeting this requirement? organizations require high-touch relationships with customers; which of the following characteristics of the service organization is most important Multiple Choice Hiring and training Flexible systems Adjustable capacity Service organizations like IBM can standardize processes they are offering by: Multiple Choice Blending the use of technology Designing Gantt Charts Aligning inputs Empowering employees Unlike a service operation, the outputs for manufacturing operations are: Multiple Choice Tangible Intangible High-touch Customer driven The services that 1BM is providing business clients to help with their technology will require a great deal of transformation process. in the conversion step of the .ltple Choice Facilities Equipment Knowledge Technology
