Need help answering these 5 questions. The first picture contains the information to answer the 5 questions.
Read the case below and answer the questions which follow. Part I: In a number of areas, outsourcing call center work to foreign countries such as Indla has been economically beneficial but not always the right move for the customers involved. Although foreign call center employees are well educated and often extremely polite, language and cultural differences can sometimes be too much. For example, 1-800- FLOWERS did a call center test overseas only to discover that customers often ask florists for sympathy and decorating and relationship advice. In this situation, the cultural differences were frustrating to both overseas employees and customers, even though no one was at fault. Therefore, 1-800-FLOWERS and many other companies have turned to homeshoring, or American customer-service agents who work from their own homes. Part Il: JetBlue Airways is well known for having all its reservation agents work at home. However, their situation is unique because they are actual JetBlue employees. Most at-home agents are independent contractors, which means they do not receive benefits. Even so, many home agents are happy to trade the lack of benefits for the flexibility offered by homeshoring. Home agents can set up their own hours and work as little as 15 minutes at a time. Although the money- making potential is limited in homeshoring- many people make between $ 25,000 to $ 40,000 annually-the positive aspects are worth more than money. Of the employees working at established company call centers, only about 20 percent have college degrees, but more than 75 percent of agents working at home have some college experience Part Ill: Homeshoring is becoming increasingly popular among those looking for work that fits in with other aspects of their lives. A large percentage of home agents are stay-at-home moms, many of whom worked outside the home prior to having children. Working at home has also opened doors for the disabled, miltary spouses, and retirees. Skilled people are flocking toward homeshoring. As a result, many companies are considering homeshoring, with 24 percent of all cal centers using home-based employees. ARO Outsourcing in Kansas City. Missouri, already hired home-based auditors, insurance salespeople, and underwriters. Analysts see this as just the beginning of the homeshoring, to which they currently see no end. 1-800-FLOWERS decided against outsourcing because of Multiple Choice Cost es Customer satisfaction Efficiency Logistics Homeshoring provides companies with operational efficiencies while also resolving possible issues related to: 2 of 5 Multiple Choice Cost pped rences Outsourcing jobs Facilities Management Both outsourcing and homeshoring strategies allow companikes like Jet Blue to build competitive advantage by increasing in key areas of the business Mutiple Choice Cost savings Efficiencies Focus Logistcs Which of the following benefits of outsourcing would not apply to service firms like 1-800-FLOWERS? Multiple Choice Increased efficiency Decreased cost Greater customer satisfaction Manufacturing standards A key criticism many large firms have experienced from outsourcing manufacturing is: Multiple Choice Cost savings Use of child labor Increased standards/quality Product availability
