Question
Need help in rewriting this in my own words please Employee Confidence Since the inception of the U.S. branch, there has been some concern about
Need help in rewriting this in my own words please
Employee Confidence
Since the inception of the U.S. branch, there has been some concern about employee
confidence in leadership and their ability to manage the change process. As the site began
operations there were concerns surrounding communication and expectation setting across both
sites. Employees have indicated that their expectations differ between the Singapore and U.S.
branches of the organization. This concern has yet to be addressed leading to high employee
turnover and considerable costs to hire new employees each time. This concern has translated to
the response rate for the employee engagement survey. With over 100 employees and only 40
respondents, a response rate of less than 40% is a cause for concern. Employees' lost faith
appears to be impacting leadership's ability to enact organizational change.
Based on this, change needs to be immediate and swift to ensure attrition rates do not
continue to climb leading to increased costs per employee. This waste in the budget could be
used in various ways, including improving the employee experience. However, it is being wasted
on additional hires and unemployment payouts. Financially, this system is unsustainable for this
branch and will likely have to close operations if not improved upon. To enact this type of
change, both middle management and team leads will need to take an important step towards
addressing employee concerns. Creating an adoption mindset stems from taking time to actively listen, address concerns, and find solutions to challenges. This development of trust and
accountability ensures employees feel heard, validated, and appreciated. Once trust is established
managers can begin to address changes need to improve morale and work performance. These
changes, while critical, cannot happen without buy-in from employees. Middle managers and
team leads' primary focus during times of volatility and change is to bridge the gap between
senior leadership and the individual contributors they oversee. Managing the change and
receiving feedback are primary roles during the change management process. This allows for
leadership to measure change efficacy and continue to focus on business growth opportunities.
However, based on leadership self-evaluations, there are too few ready to take ownership of
managing changes needed. Almost every leader indicated that they do not find themselves strong
in change management. Combining differing leadership styles may serve the company well as
new methods of change management are enacted. More directive leadership styles may struggle
through change management as change requires flexibility rather than structure. With most of the
company power centralized amongst the core leadership team it will be challenging to enact
large-scale change, especially without many leaders truly understanding the employee
experience. The company has thus far exhibited a top-down leadership approach. Increasing
leadership impact on the individual level will avoid non-impactful changes in the employee
experience.
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