Need help on the all following problems ASAP! thank you.

Which of the following measures would most likely appear in the Customer perspective of a company's balanced Scorecard? Multiple Choice Average training hours per employee Delivery cycle time Customer defection rate Return on assets Which of the following corporate social responsibility measures would most likely appear in the Financial perspective of a company's balanced scorecard? Multiple Choice Average water consumed per unit produced Number of job applicants from under-represented groups Percent of revenue from eco-conscious products Pounds of waster produced Assume that a company is pursuing a strategy based on customer intimacy. Which if-then hypothesis statement is most aligned with this strategy rather than a product leadership or operational excellence strategy? Multiple Choice If the number of new products designed increases, then the sales from products less than three years old should increase. If the average tenure per employee increases, then defect-free units as a percentage of completed units should increase. C If the number of process improvement suggestions per employee increases, then the non-value-added activity costs should decrease. If the number of collaborative customer-driven product innovations increases, then the gross margin percentage should increase. Assume that a company is pursuing a strategy based on operational excellence. Which if-then hypothesis statement is most aligned with this strategy rather than a product leadership or customer intimacy strategy? Multiple Choice If the number of new products designed increases, then the sales from products less than three years old should increase. If the average tenure per employee increases, then the number of collaborative customer-driven product innovations should increase. If the number of process improvement suggestions per employee increases, then the non-value-added activity costs should decrease. If the number of patents approved increases, then the average gross margin per order should increase. Assume that a company has decided to include "overall equipment effectiveness" and "percent of customer complaints settled on first contact" as performance measures within its balance scorecard. Which of the following choices reflects management's most likely expectations regarding how these measures should change over time? Overall equipment effectiveness A) B) C) D) Increase Increase Decrease Decrease Percent of customer complaints settled on first contact Increase Decrease Increase Decrease Multiple Choice Choice A O Choice B Choice B Choice C Choice D