Need help understanding this two chapter "Explore Resistance and Mediate Before You Litigate."

on the topic: Mediation and arbitration.

Manager as a mediator and should you mediate your dispute with your manager?

Mediation as a career

References:

https://books.google.com/books?id=MZpBEAAAQBAJ&pg=PT145&lpg=PT145&dq=Mediation+and+arbitration.+%E2%80%9CExplore+Resistance+and+Mediate+Before+You+Litigate.%E2%80%9D&source=bl&ots=PQp2EfPp7-&sig=ACfU3U3GCTDyCGkZ1M4G7jEhkooWx6igVQ&hl=en&sa=X&ved=2ahUKEwjfiuO4oo_7AhURmYQIHcbYDKgQ6AF6BAgJEAM