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Assume that a corporation has decided to include "average years of tenure per employee" and "absenteeism rate as performance measures within its balance scorecard. Which of the following choices reflects management's most likely expectations regarding how these measures should change over time? A) B) C) D) Average years of tenure per employee Increase Increase Decrease Decrease Absenteeism rate Increase Decrease Increase Decrease Multiple Choice O Choice A Choice B O O Choice C C Choice D Assume that a company has decided to include "customer defection rate" and "sales growth rate" as performance measures within its balance scorecard. The if-then hypothesis statement that would best describe the company's goal with respect to these two measures would be? Multiple Choice If the customer defection rate increases, then the sales growth rate will decrease. If the customer defection rate increases, then the sales growth rate will increase. If the customer defection rate decreases, then the sales growth rate will decrease. If the customer defection rate decreases, then the sales growth rate will increase. Assume the following information: Hours 34 24 Queue time Wait time Process time Move time Inspection time A NN The delivery cycle time is: Multiple Choice 66 hours. 42 hours. 64 hours. 30 hours. Which of the following statements is true? Multiple Choice If the process time increases and the inspection time decreases and all else holds constant, then the throughput time will always decrease. If the process time and inspection time both increase and all else holds constant, then the throughput time will always decrease. If the process time and inspection time both increase and all else holds constant, then the throughput time will always increase. O If the process time increases and inspection time decreases and all else holds constant, then the throughput time will always decrease. O The definition of throughput (manufacturing cycle) time is: Multiple Choice Process time - inspection time + move time + queue time Process time + inspection time + move time - queue time Process time = (inspection time + move time + queue time) Process time + inspection time + move time + queue time