need help with these questions

1. Why do some consumers choose Tribunals rather than the court system and why are Tribunals sometimes not available?
2. Read the case of Ueda v Ecruising Pty Ltd https://www.austlii.edu.au/cgi-bin/viewdoc/au/cases/nsw/NSWCATCD/2014/30.html for the following:

a)What was represented regarding "the migration"

b)Why did the Tribunal make no case against the second respondent?

c)Why did the applicants not make out, on the balance of probabilities, that the itinerary was poorly planned?

d)Under what sections of the ACL was the case heard and what were the outcomes in relation to those sections?

3. What does the plaintiff's originating process need to include?

What does the defendant's defence need to address?

4. Describe the process of discovery and what types of documents are exempt from being produced?