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E/FALSE. Write 'T if the statement is true and 'F' if the statement is false. 1) Customer interaction is often high for manufacturing processes, but low for services. 1) 2) Service providers with a line process tend to move customers, materials, or information in a fixed sequence from one operation to the next. 2) 3) Processes, by their nature, are found only in the operations function of an organization. 4) Flowcharts, service blueprints, and process charts are effective for defining and measuring processes. 5) Mistakes stemming from workers' inadequate training represent an assignable cause of variation. 5) 6) Appraisal costs are associated with preventing defects before they happen. 6) 7) An example of an internal failure cost would be warranty cost. 7) 8) Statistical process control (SPC) is the application of statistical techniques to determine whether a quantity of material should be accepted or rejected. 8) 9) Generally, the objective of the location decision is to maximize the firm's profit. 9) 10) Location decisions are based on many things, including costs, revenues, incentives, attitudes, and intangibles, but not on ethical considerations. 10) MULTIPLE CHOICE Choose the one