Need some help in Negotiation and Conflict Management:

The tendency to attack the selfconcept of individuals instead of, or in addition to, their positions on topics of communications is a definition of: a. Assertiveness b. Argumentativeness c. Verbal Aggressiveness d. Hostility Anger: a. Usually has negative long-term outcomes b. Rarely leads to productive change in relationships c. Can have positive longterm effects I.rvhen framed as solving mutual problems d. Should always be suppressed A trait which predisposes us in communication situations to advocate positions on controversial issues and to attack verballyr the positions which other people take on those issues is a definition of: a. Assertiveness b. Argumentativeness c. Verbal Aggressiveness d. Hostility The use of messages to express irritability; negativity, resentment, and suspicion is a denition of: a. Assertiveness b. Argumentativeness c. Verbal Aggressiveness d. Hostility 5. The steps in the X-Y-Z formula for anger management are: a. Describe situation, describe behavior, describe feeling b. Describe feeling, describe situation, describe behavior C. Describe situation, describe feeling, describe behavior d. Describe behavior, describe situation, describe feeling 6. In mediation, the concept of privilege: a. Prohibits the disputants from disclosing what was said in a mediation b. Prohibits the mediator from disclosing what was said in a mediation c. Prohibits mediators from subsequent contact with participants in a mediation d. Requires mediators to disclose any conflicts of interest 7. Typically, most evaluation mediators have: a. Experience with counseling techniques b. Substantive or legal expertise in the area of the dispute they are mediating C. Previous relationships with both disputant parties d. Same wealth and social status as the disputants 8. The style of mediation typically used in court-referred mediation is: a. Transformative b. Evaluatio C. Narrative d. Facilitative9. One of the underlying assumptions of the Federal Mediation and Conciliation Service form of mediation is that: a. Mediators could have previous relationships with one of the disputing parties but not both. b. Mediations should be open to the public. C. Mediators should have previous relationships with both disputing parties d. Mediators should be confidential 10. The style of mediation which focuses more on the communication between the parties than a settlement is: a. Facilitative b. Narrative C. Evaluation d. Transformative 11. After the parties in a mediation reach a verbal agreement, the mediators should: a. Act as a recorder for what the parties have agreed b. Evaluate the legality of the agreement c. Draft their agreement as a legal contract apart from the disputants d. Correct any errors in the agreement