need the answer task 6 Recommendation need at least one to two pages for the additional importation search the Company Transcom Worldwide Philippines, Inc.

SWOT ANALYSIS STRENGTH Freedom, access, immediate results. The whole world at their fingertips. Transcom exist to bridge the gaps, provide clarity, untangle and solve. They are united through endless curiosity and a passion for helping people. We are 28,000 customer experience specialists, at 50 contact centers and a large network of home agents, across 23 countries, delivering services in 33 languages to international brands in various industries. WEAKNESS Employees had to decide whether they will continue reporting to work and stay in the accommodation provided by the company, use a private transportation to go to work, or stay in their homes voluntarily, either using up all their remaining leave credits or accept the "No Work, No Pay" policy. Since the company only has limited customer service representatives to provide support especially during the early days of the pandemic, service hours were also reduced. There were times that customers had to wait in a log queue just to be able to speak with a live representative about their concerns. OPPORTUNITY We are the voice of our clients. Equipped with intelligent technology, we are a global network of local specialists, ambitious about making things work. We continuously evolve to be one step ahead, anticipating the newest technology and trends to create a new way to customer experience. From reactive trouble-shooting to active solution finding. It's what we call smarter people experiences. The company offers their employees a stimulating working experience and robust career development opportunities to continuously improve skills and foster innovation. Through the company's internal career and leadership programs, the company successfully transforms its employees into excellent future leaders and specialists. The company makes an effort to continuously improve and evaluate best practices to achieve more consistent results and outcomes. THREATS Even before the COVID-19 pandemic, some company are already practicing "work-from-home" arrangements to their employees for a more efficient working schedule. That's the one thing Transcom has as a disadvantage. Since the company has not adopted well to the pandemic situation, some were forced to resign and go home or move to a different company. Work-from- home arrangements were done at the later part of the pandemic. And after the strict restrictions were lifted, the employees were asked to go back to the office and were told to have a SWAB test every two weeks. While most of them still stayed, some left because they cannot work on a work arrangement like that. V. Strategic Alternative The alternative strategies that the company can consider in minimizing the threats of covid-19 are as follows; 1. The company should consider vaccinating all the employees that work for the company and providing them with vaccine cards that will show that they have been vaccinated. Advantages The advantage that will be attained from this strategy is that it will remove the inconvenience of the no work no pay policy that the company has put in place. The employees will not have to work from home since they are already vaccinated. This will also ensure that there are enough employees to assist the customers in the physical offices associated with the company. Disadvantages The disadvantage of this strategy is that some of the employees might resist to be vaccinated which may affect implementation of the strategy. additionally, according to research conducted the covid-19 vaccine are not effective enough and employees have to follow other regulations and measures to gap spread of the disease. 2. The company should consider opening up more offices for the company employees to work from. Advantages The advantage of this strategy is that it will increase the efficiency of the company in offering services to the clients during the pandemic. the company will also adhere to the social distancing regulations from the government put in place to gap the spread of covid-19. Disadvantages The strategy might be too expensive for the company to implement because of the fact that it will require the use of money and other resources to implement. task 6 VI. Recommendation a. This part must focus on proposing which given strategic alternative is the best fit to minimize the threats of COVID-19. Vil. Management Lessons Learned