Need to study any (Food and beverages) Outlet near you. Try to find an outlet that its operation somewhat can be clearly observed such as the one that works in a glass partitioned work area. This allows you to observe how work and this will also give you a great opportunity to understand their operations to deliver best services to their customers.

a) Write a detailed summary of work flow process, beginning with Receiving Orders, preparations and Delivery of the product. Sort their activities, what they do and what they do not do, and format them into work stations.

b) For each work station, based on the 5S, list out the activities and discuss how they have contributed to increase productivity, reduce defects and wastage to meet customers’ expectations.

c) List the major equipment’s and evaluate each of them with respect to a threat of breakdown and shutdown of process. Discuss the losses due to this breakdown. Propose proactive and pre-emptive actions to mitigate such situations.