Needed help in answering the three questions below. I have learned many things in this Management 368 class -Principles of Conflicts Resolution but I am asked to identify:

What are three or four things that stands out or you learned from ?

How have you used them, if at all?

How might you use them in the future?

Other?

and reflect on what was learnt.

Reference: Arbinger Institute (2008) The Anatomy of Peace: Resolving the Heart of Conflict, San Francisco: Berrett-Koheler Publishers, Inc.

Cloke, Ken, Goldsmith, Joan (2005) Resolving Conflicts at Work, Josey-Bass

(Any edition is good).