Needs analysis 1 Name of your current lender? 2 What type of mortgage loan do you have? 3 Why did you choose this particular loan and lender? 4 What is the interest rate? 7 Do you lmow the fees and charges? 8 What is your proposed purpose for the loan you are applying for? 9 Branch access available with current lender 1D lntemet banking available with current lender 11 Phone banking available with current lender 12 Lenders not to be considered 14 17 Type of loan sought | Preferred Interest rate range Payment frequency Redraw Offset Salary crediting 19 Low fees and charges