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What is disintermediation? Creating opportunities for new players in the distribution chain Establishing indirect contacts with customers Omitting brick and mortar companies from the distribution chain Shortening the distribution chain by eliminating intermediaries Question 6 (1 point) Saved The process by which a firm accrues or builds up a resource over time is important for you to recognize as it is often the basis for rejuvenating barriers to erosion. Such process is called: Capability development None of the above IT infrastructure investing Asset-stock accumulation Value-system link concentration The major components of the IT resources barrier are: Software, Hardware, and Networks IT technical skills, IT management skills, and relationship assets IT assets and IT capabilities IT infrastructure and information repositories IT technical skills and IT management skills Question 8 (1 point) The process by which an organization is able to improve its performance over time by developing its ability to use available resources for maximum effectiveness is known as: Value-system link concentration IT infrastructure investing Asset-stock accumulation Capability development None of the above