Question
NEGOTIATION 1.There is a client complaining about the product they have received. Your customer told you The item that you send to me has
NEGOTIATION
1.There is a client complaining about the product they have received. Your customer told you "The item that you send to me has a lot of damages and it is not what I ordered!"Now, the person on the end of the complaint has a choice about what to responds, give the Child, ParentandAdultway of response to the complaint.(15 points)
2.Consider asituation wherethere is Customer A and he told you "How can I buy your product when it is 2x higher from the other?". How will you respond/counter the manipulative tactic of your customer? (10 points)
Step by Step Solution
There are 3 Steps involved in it
Step: 1
1 Child Response Im sorry you feel that way It was not my intention to send you a damaged item Ill m...
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Step: 2
Step: 3
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Auditing Cases An Interactive Learning Approach
Authors: Steven M Glover, Douglas F Prawitt
4th Edition
0132423502, 978-0132423502
