NelNet is one of the nations largest student loan servicing companies. The U.S. Department of Education contracts with companies like NelNet to provide servicing options for their student loans including:

• Take in and apply payments to student loans
• Administer the transfer of student loans
• Process student loan programs, such as forgiveness, forbearance, and deferment
• Report to credit agencies past due payments
• Seek repayment from defaulted loans

NelNet chose to deploy a knowledge management system called OpenText Process Suite. Go online and investigate the features and capabilities of this suite of software products. What functions does OpenText provide that can augment and assist customer relationship management (CRM) systems? Research and briefly document students recent experience with NelNet.