NEW BUSINESS PROCESS FOR DEVELOPING CONTINUOUS IMPROVEMENT
1. Identify what decision must be made	Customer Service needs improvement.
2. Gather information relevant to the decision	Customer feedback from organisation data.
3. Identify what options are available	More customer feedback, via phone email and face to face where possible.
4. Evaluate evidence for and against each option	It can be possible with customer interaction
5. Choose among the options	Customer feedback via email
6. Take action based on the decision made	Customer feedback template need improvement
7. Review the decision made	Communicate with the relevant team members about the decision made.

Now you have created the policies above, email a copy of them to at least two (2) stakeholders for feedback. The feedback can be based on how well the stakeholder believes the policies would work to aid continuous improvement in the workplace.

**Relevant stakeholders for a policy are any groups or individuals who are affected by the policy or are able to influence the outcomes of policy. They can be internal or external to the organisation.