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new patient comes into your office on January 1 0 th . When you call to verify insuranceeligibility, you find out the patient has a

new patient comes into your office on January 10th. When you call to verify insuranceeligibility, you find out the patient has a $150 deductible. The cost of the visit is $120.When you tell the patient the fee, they get upset saying the doctor who saw them in December only made them pay a $20 co-payment. The patient gets upset and says you do not know what you are doing.What would you do?

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